FAQs


Have another question?  Email it to mycard@myclevelandcard.com

  1. What is the Cleveland C Card?
  2. How do I get my Cleveland C Card?
  3. What if I lose my Cleveland C Card?
  4. What is my Student ID Number?
  5. What is my C Cash Number?
  6. How does C Cash work?
  7. When is value added to C Cash available?
  8. Where can I use C Cash?
  9. How do I make a purchase with C Cash?
  10. What if I forget my user name or password?
  11. Is the C Cash Account Management Center a secure site?
  12. What are the C Cash Terms and Conditions and how can I review them?

What is the Cleveland C Card?

The Cleveland C Card is the official identification card of Cleveland Community College. It is issued to all students and employees of the College and is required for identification and access to essential campus services. It also offers a convenient account to pay for copy and print on campus. All students, faculty, and staff at the College are currently eligible to receive a Cleveland C Card.

How do I get my Cleveland C Card?

Cards are issued and distributed at the circulation desk in the Jim and Patsy Rose Library.

What if I lose my Cleveland C Card?

Immediately report a lost or stolen card by calling 704-669-4024. To deactivate your C Cash account, visit the account center or call 704-669-4024. Replacement cards are issued in the Jim and Patsy Rose Library. A $5 fee will be charged to replace your card.

What is my Student ID Number?

Your Student ID Number is located on the front of your Cleveland C Card. It is not your social security number, but a unique number that is 7 digits in length.

What is my C Cash Number?

Your 16-digit C Cash number is located on the front of your Cleveland C Card and uniquely identifies your prepaid spending account.

How does C Cash work?

C Cash is a cashless, prepaid spending account on your Cleveland C Card that is accepted at copy and print facilities on Cleveland Community College’s campus.  You must add value to your account before using C Cash to make purchases and have sufficient value available in your account to pay for each transaction. Every time you use your C Cash account, the amount of the transaction will be deducted from your account and you may not spend more value than you have. Funds in the C Cash account carry over every semester and year for as long as you are a student or employee of the College.

When is value added to C Cash available?

Funds transferred by debit/credit card are available instantly.

Where can I use C Cash?

C Cash can be used at many campus print and copy locations.

How do I make a purchase with C Cash?

C Cash works much like a debit or credit card. At self-service locations, simply insert your card in the terminal and the transaction will be authorized.

What if I forget my user name or password?

Go to C Cash Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.

Is the C Cash Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

What are the C Cash Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the C Cash account. They are available for review via a link in the footer of every page on this site.